Consumer Rights in India: How to File Complaints & Get Justice

Consumer rights in India are protected under the Consumer Protection Act, 2019, which provides a comprehensive framework for addressing consumer grievances and ensuring fair trade practices.

Your Rights as a Consumer

Every consumer in India has the following fundamental rights:

• Right to Safety: Protection against hazardous goods and services
• Right to Information: Access to complete product information
• Right to Choose: Access to a variety of products at competitive prices
• Right to be Heard: Your grievances must be addressed
• Right to Seek Redressal: Fair settlement of disputes
• Right to Consumer Education: Awareness about rights and responsibilities

How to File a Consumer Complaint

If you face issues with a product or service, follow these steps:

Step 1: Document Everything

Keep all receipts, bills, warranty cards, and communication with the seller. Take photos or videos if the product is defective.

Step 2: Contact the Seller/Service Provider

Before taking legal action, try to resolve the issue directly. Send a written complaint and keep a copy.

Step 3: Send a Legal Notice

If the issue remains unresolved, send a formal legal notice demanding resolution within 15 days.

Step 4: File a Complaint with Consumer Forum

Based on the value of goods/services, file your complaint with:

• District Forum: Claims up to ₹1 crore
• State Commission: Claims ₹1 crore to ₹10 crore
• National Commission: Claims above ₹10 crore

"Consumer protection is not just about getting compensation—it's about creating accountability and improving business practices."

Time Limits for Filing Complaints

Consumer complaints must be filed within 2 years from the date of cause of action. However, this period can be extended if there's sufficient cause for delay.

Online Consumer Complaint Portal

The government has launched the e-Daakhil portal for filing consumer complaints online. This makes the process faster and more accessible.

Need help filing a consumer complaint? Our legal team can guide you through the entire process.