Send Legal Notice to Amazon India — Registered Address, Grievance Officer & Complete Guide
Amazon India is one of the country's largest e-commerce platforms — and one
of the most complained-about companies before Indian consumer courts. If
Amazon has refused your refund, allowed a fraudulent seller to cheat you,
or delivered a fake product with no resolution, a formal legal notice is
your most powerful next step.
This page gives you Amazon's verified registered address, grievance officer
contact, and a complete step-by-step guide to recovering your money legally.
Why vakiltech?
15,000+ Notices Sent
Across all states in India
Drafted by Advocates
Valid in all Consumer Courts
65% Settlement Rate
Without going to court
IMPORTANT — Send Your Notice to the Correct Amazon Entity
Amazon operates in India through multiple legal entities. The correct entity
for consumer complaints related to purchases on Amazon.in is Amazon Seller
Services Private Limited — this is the company that operates the Amazon.in
marketplace, processes your orders, and is legally responsible for consumer
transactions.
Do not confuse it with Amazon Web Services India (cloud services) or Amazon
Pay India (payment wallet) — those are separate entities for different
services. For shopping complaints on Amazon.in, always address your notice
to Amazon Seller Services Private Limited.
Amazon Seller Services Private Limited — Registered Address for Legal Notice
Send your legal notice via Speed Post with Acknowledgment Due to:
Legal Entity details
Bangalore, Karnataka – 560055
Stuck with a Defective Product? When to Hold Amazon Accountable.
Amazon is great until your return request gets repeatedly rejected. If customer support is running you in circles with A-to-Z Guarantee claims, a legal notice is your right. Common situations include:
Did you know?
Under the E-Commerce Rules 2020, platforms like Amazon are legally forbidden from imposing arbitrary cancellation charges or ignoring refund requests for proven defective goods. 'Seller policies' do not override the Indian Consumer Protection Act.
Your Roadmap to Escalation: Getting Past "Support"
Step 1 — Contact Amazon Customer Support
Use the Amazon app or website. Always note your case ID and screenshot all conversations. Request email confirmation of every response.
Step 2 — Escalate to Amazon Grievance Officer
Email grievance-officer@amazon.in with your order ID, case IDs, and the specific resolution you are seeking. Amazon is legally required to respond
Step 3 — File on National Consumer Helpline
Call 1915 or file online at consumerhelpline.gov.in if the Grievance Officer does not resolve within 15 days.
Step 3 — Send a Legal Notice
If all above steps fail, send a formal legal notice through a licensed advocate. This step prompts Amazon's legal team to review your case
Step 5 — File in Consumer Court
If Amazon does not respond within 15–30 days of the legal notice, file a consumer complaint in the District Consumer Disputes Redressal Commission
Your Legal Armor against e-commerce giants
"Priya Menon from Hyderabad ordered a laptop worth ₹68,000 on Amazon. The product arrived with a defective keyboard. Amazon's support team asked her to visit a service centre, which said the damage was not covered. Amazon then closed her return window. She sent a legal notice through vakiltech citing the Consumer Protection Act 2019 and demanding a full refund within 15 days. Amazon's executive resolutions team contacted her within 7 days and processed a complete refund."
How Much Compensation Can You Claim from Amazon?
Beyond your refund, you can also claim:
- The cost of the legal notice (advocate fees)
- Compensation for mental harassment and inconvenience
- Interest on the amount withheld
- Costs of filing the consumer complaint (if it reaches court)
Stop Waiting for Customer Support. Take Legal Action.
Drafted by licensed advocates. Delivered in 24 hours.
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