Send Legal Notice to Byju's — Registered Address, Grievance Officer & Complete Guide
If Byju's has refused your refund, ignored your complaints, or failed
to resolve your dispute despite repeated attempts, a formal legal notice
is your most effective next step. This page gives you Byju's's verified
registered address, grievance officer contact, and a complete guide to
resolving your dispute legally.
Why vakiltech?
15,000+ Notices Sent
Across all states in India
Drafted by Advocates
Valid in all Consumer Courts
65% Settlement Rate
Without going to court
IMPORTANT — Byju's's Correct Legal Entity for Consumer Notices
The correct legal entity for consumer complaints is Think and Learn Private Limited (Byju's).
IMPORTANT: Byju's parent company Think and Learn Private Limited is currently undergoing insolvency proceedings before the National Company Law Tribunal (NCLT) as of 2024-2026. While consumer complaints can still be filed, recovery through a legal notice may be slower than usual. Filing directly with the consumer court or NCLT as a creditor may be more effective for larger amounts. Always consult a lawyer before proceeding.
Think and Learn Private Limited (Byju's) — Registered Address for Legal Notice
Send your legal notice via Speed Post with Acknowledgment Due to:
Legal Entity details
Predatory Loans & Refused Cancellations? When to Take Action.
Escalating against Byju's often involves high financial stakes. If parents were misled into signing restrictive NBFC loan agreements, or if learning tablets arrived defective and the company refused to honor the cancellation window, a legal notice is your strongest option against aggressive sales tactics. Common scenarios:
Did you know?
Educational platforms cannot enforce restrictive 'no-refund' policies or forcibly link your bank account to third-party NBFC loans without transparent auto-debit cancellation clauses. Such practices are deemed 'unfair trade contracts' in court.
Your Roadmap to Escalation: Getting Past "Support"
Step 1 — Contact Byju's Customer Support
Use the official app or website. Note all ticket IDs and screenshot all conversations and chat responses.
Step 2 — Escalate to Byju's Grievance Officer
Email the grievance officer with full complaint details and all previous reference numbers. They must respond within 15 days under IT Act 2000.
Step 3 — Send a Legal Notice
Send a formal legal notice through a licensed advocate. This escalates the matter to Byju's's legal team directly.
Step 4 — Consumer Court
File in the District Consumer Disputes Redressal Commission in your city if the legal notice is ignored within 15–30 days.
Your Legal Armor against EdTech fraud
Consumer Protection Act, 2019
your primary protection as a consumer.
IT Act, 2000
requires a grievance officer who must respond in 15 days.
Indian Contract Act, 1872
failure to deliver agreed service is breach.
"Neha Singh from Delhi signed up for a Byju's course for ₹80,000. The sales representative verbally promised features that were not in the written agreement. When she tried to cancel within 7 days, Byju's refused. A legal notice citing misrepresentation and Consumer Protection Act led to a partial settlement of ₹60,000."
How Much Compensation Can You Claim?
Beyond your refund, you can also claim:
- The cost of the legal notice (advocate fees)
- Compensation for mental harassment and inconvenience
- Interest on the amount withheld
- Costs of filing the consumer complaint (if it reaches court)
Stop Waiting for Customer Support. Take Legal Action.
Drafted by licensed advocates. Delivered in 24 hours.
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