Send Legal Notice to Dunzo — Registered Address, Grievance Officer & Complete Guide
If Dunzo has refused your refund, ignored your complaints, or failed
to resolve your dispute despite repeated attempts, a formal legal notice
is your most effective next step. This page gives you Dunzo's verified
registered address, grievance officer contact, and a complete guide to
resolving your dispute legally.
Why vakiltech?
15,000+ Notices Sent
Across all states in India
Drafted by Advocates
Valid in all Consumer Courts
65% Settlement Rate
Without going to court
IMPORTANT — Dunzo's Correct Legal Entity for Consumer Notices
The correct legal entity for consumer complaints is Dunzo Digital Private Limited.
IMPORTANT: Dunzo has been facing significant financial difficulties and operational issues since 2023-2024. Verify the company is still operational before sending a notice. If Dunzo is non-operational in your city, file directly in consumer court as a creditor claim.
Dunzo Digital Private Limited — Registered Address for Legal Notice
Send your legal notice via Speed Post with Acknowledgment Due to:
Legal Entity details
Missing Parcels or Pending Refunds? When to Take Action.
Dunzo's operational struggles shouldn't cost you your money. If your packages were lost, delayed indefinitely, or your pre-paid wallet balance is locked without any response from customer support, a legal notice forces an immediate operational response. Common issues include:
Did you know?
Even in the midst of corporate restructuring or financial difficulty, registered entities like Dunzo Digital Pvt Ltd remain legally mandated to refund unfulfilled consumer transactions and ensure safe parcel delivery.
Your Roadmap to Escalation: Getting Past "Support"
Step 1 — Contact Dunzo Customer Support
Use the official app or website. Note all ticket IDs and screenshot all conversations and chat responses.
Step 2 — Escalate to Dunzo Grievance Officer
Email the grievance officer with full complaint details and all previous reference numbers. They must respond within 15 days under IT Act 2000.
Step 3 — Send a Legal Notice
Send a formal legal notice through a licensed advocate. This escalates the matter to Dunzo's legal team directly.
Step 4 — Consumer Court
File in the District Consumer Disputes Redressal Commission in your city if the legal notice is ignored within 15–30 days.
Your Legal Armor against delivery failures
Consumer Protection Act, 2019
your primary protection as a consumer.
IT Act, 2000
requires a grievance officer who must respond in 15 days.
Indian Contract Act, 1872
failure to deliver agreed service is breach.
"Ravi from Bangalore ordered items worth ₹800 on Dunzo. The order was marked delivered but never arrived. Dunzo support stopped responding. A legal notice was sent with a consumer court complaint filed simultaneously. Dunzo credited the refund within a week of the legal notice."
How Much Compensation Can You Claim?
Beyond your refund, you can also claim:
- The cost of the legal notice (advocate fees)
- Compensation for mental harassment and inconvenience
- Interest on the amount withheld
- Costs of filing the consumer complaint (if it reaches court)
Stop Waiting for Customer Support. Take Legal Action.
Drafted by licensed advocates. Delivered in 24 hours.
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