Send Legal Notice to MakeMyTrip — Registered Address, Grievance Officer & Complete Guide
If MakeMyTrip has refused your refund, ignored your complaints, or failed
to resolve your dispute despite repeated attempts, a formal legal notice
is your most effective next step. This page gives you MakeMyTrip's verified
registered address, grievance officer contact, and a complete guide to
resolving your dispute legally.
Why vakiltech?
15,000+ Notices Sent
Across all states in India
Drafted by Advocates
Valid in all Consumer Courts
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Without going to court
IMPORTANT — MakeMyTrip's Correct Legal Entity for Consumer Notices
The correct legal entity for consumer complaints is MakeMyTrip India Private Limited.
MakeMyTrip also owns Goibibo — complaints about Goibibo bookings should be sent to the same entity.
MakeMyTrip India Private Limited — Registered Address for Legal Notice
Send your legal notice via Speed Post with Acknowledgment Due to:
Legal Entity details
Ruined Vacations or Denied Check-Ins? When to Take Action.
A holiday shouldn't end in a dispute over unfulfilled promises. If MakeMyTrip refuses to refund you for cancelled flights, or if a hotel denies your confirmed booking while customer service offers 'travel credits' instead of cash, taking the legal route is often the only leverage you have. Common grievances include:
Did you know?
When a hotel unexpectedly denies you check-in despite a confirmed MakeMyTrip itinerary, MakeMyTrip is legally accountable for 'deficiency in service'. Consumer law mandates they either refund you fully or provide suitable alternative accommodation.
Your Roadmap to Escalation: Getting Past "Support"
Step 1 — Contact MakeMyTrip Customer Support
Use the official app or website. Note all ticket IDs and screenshot all conversations.
Step 2 — Escalate to MakeMyTrip Grievance Officer
Email the grievance officer with your complaint details and previous reference numbers. They are legally required to respond within 15 days.
Step 3 — Send a Legal Notice
Send a formal legal notice through a licensed advocate. This step bypasses frontline support and prompts legal team review.
Step 4 — Consumer Court
File in the District Consumer Disputes Redressal Commission in your city if the legal notice is ignored within 15–30 days.
Your Legal Armor against travel tech
Consumer Protection Act, 2019
your primary protection as a consumer.
IT Act, 2000
requires a grievance officer who responds within 15 days.
Indian Contract Act, 1872
failure to deliver agreed service is breach
"Vikram Singh from Pune booked a hotel for ₹18,000 through MakeMyTrip. The hotel was under renovation and uninhabitable. MakeMyTrip refused a refund citing hotel policy. After a legal notice citing deficiency in service and misrepresentation, MakeMyTrip settled with a full refund in 10 days."
How Much Compensation Can You Claim?
Beyond your refund, you can also claim:
- The cost of the legal notice (advocate fees)
- Compensation for mental harassment and inconvenience
- Interest on the amount withheld
- Costs of filing the consumer complaint (if it reaches court)
Stop Waiting for Customer Support. Take Legal Action.
Drafted by licensed advocates. Delivered in 24 hours.
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