Send Legal Notice to Swiggy — Registered Address, Grievance Officer & Complete Guide
Swiggy is one of India's two dominant food delivery platforms — and one
of the most frequently complained-about consumer companies. If your order
was not delivered, you were charged without receiving food, Swiggy's
support ignored your repeated complaints, or a refund was refused after
a clear platform error, a formal legal notice is your most effective remedy.
This page gives you Swiggy's verified registered address, grievance officer
contact, and a complete step-by-step guide to resolving your dispute legally.
Why vakiltech?
15,000+ Notices Sent
Across all states in India
Drafted by Advocates
Valid in all Consumer Courts
65% Settlement Rate
Without going to court
IMPORTANT — Swiggy's Correct Legal Entity for Consumer Notices
Swiggy has gone through multiple name changes. The company was originally
incorporated as Bundl Technologies Private Limited, then renamed to
Swiggy Private Limited, and is now listed as Swiggy Limited following
its IPO in November 2024.
For all consumer complaints related to food delivery on the Swiggy app,
the correct entity to address your legal notice to is Swiggy Limited
(formerly Bundl Technologies Private Limited).
Note: Swiggy Instamart (quick commerce) complaints also go to Swiggy
Limited — it operates as a division of the same entity, not a separate
legal company.
Swiggy Limited (formerly Bundl Technologies Private Limited) — Registered Address for Legal Notice
Send your legal notice via Speed Post with Acknowledgment Due to:
Legal Entity details
Food Never Arrived? When to Stop Arguing and Escalate.
Swiggy support often relies on automated scripts. If you are constantly bouncing between chatbot responses regarding missing food, InstaMart discrepancies, or denied refunds, it's time for legal intervention. Common scenarios include:
Did you know?
Swiggy is legally more than just an intermediary. Under the Consumer Protection (E-Commerce) Rules 2020, platforms are directly responsible for establishing robust grievance redressal, meaning they cannot wash their hands of delayed deliveries or spoiled food.
Your Roadmap to Escalation: Getting Past "Support"
Step 1 — Report Immediately in the Swiggy App
Use the Help section in the Swiggy app right after the issue. Report within 24 hours for best results. Screenshot all chat responses and
Step 2 — Escalate to Swiggy Grievance Officer
Email grievances@swiggy.in with your order ID, complaint ticket, and the specific resolution you are seeking. Swiggy must respond within 15
Step 3 — Send a Legal Notice
Send a formal legal notice through a licensed advocate. This step typically results in Swiggy's executive resolution team reviewing
Step 4 — Consumer Court
If Swiggy ignores the legal notice within 15–30 days, file at the District Consumer Disputes Redressal Commission in your city.
Your Legal Armor against delivery apps
"Sneha Kapoor from Mumbai ordered dinner for a family event through Swiggy. The delivery executive marked the order delivered but Sneha never received it. Swiggy refused a refund citing GPS confirmation of delivery. After two escalations over 20 days with no resolution, Sneha sent a legal notice through vakiltech. Swiggy's customer experience team contacted her within 3 days and processed a full refund to her bank account."
How Much Compensation Can You Claim from Swiggy?
Beyond your refund, you can also claim:
- The cost of the legal notice (advocate fees)
- Compensation for mental harassment and inconvenience
- Interest on the amount withheld
- Costs of filing the consumer complaint (if it reaches court)
Stop Waiting for Customer Support. Take Legal Action.
Drafted by licensed advocates. Delivered in 24 hours.
Send Legal Notice — ₹1,499Related Services
What our clients say about us
Join hundreds of Indian who trust vakiltech for all their legal needs.
Google Reviews
Frequently Asked Questions
Get answers to common questions about our legal services