Send Legal Notice to Zepto — Registered Address, Grievance Officer & Complete Guide
If Zepto has refused your refund, ignored your complaints, or failed
to resolve your dispute despite repeated attempts, a formal legal notice
is your most effective next step. This page gives you Zepto's verified
registered address, grievance officer contact, and a complete guide to
resolving your dispute legally.
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15,000+ Notices Sent
Across all states in India
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Valid in all Consumer Courts
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Without going to court
IMPORTANT — Zepto's Correct Legal Entity for Consumer Notices
The correct legal entity for consumer complaints is Kiranakart Technologies Private Limited (Zepto).
Zepto is a private company focused on 10-minute grocery delivery. Being unlisted, consumer court is an effective avenue alongside legal notices.
Kiranakart Technologies Private Limited (Zepto) — Registered Address for Legal Notice
Send your legal notice via Speed Post with Acknowledgment Due to:
Legal Entity details
Missing Groceries or Refused Refunds? When to Take Action.
Zepto promises rapid delivery, but when items are entirely missing from your bag and the automated support refuses to refund your hard-earned money, you shouldn't just let it slide. A legal notice tells them you mean business. Common scenarios include:
Did you know?
'10-minute delivery' is a formal service promise. If you are routinely penalized with cancellation charges or denied refunds for delayed or missing grocery orders, it constitutes an 'unfair trade practice' under Indian law.
Your Roadmap to Escalation: Getting Past "Support"
Step 1 — Contact Zepto Customer Support
Use the official app or website. Note all ticket IDs and screenshot all conversations and chat responses.
Step 2 — Escalate to Zepto Grievance Officer
Email the grievance officer with full complaint details and all previous reference numbers. They must respond within 15 days under IT Act 2000.
Step 3 — Send a Legal Notice
Send a formal legal notice through a licensed advocate. This escalates the matter to Zepto's legal team directly.
Step 4 — Consumer Court
File in the District Consumer Disputes Redressal Commission in your city if the legal notice is ignored within 15–30 days.
Your Legal Armor against grocery platforms
Consumer Protection Act, 2019
your primary protection as a consumer.
IT Act, 2000
requires a grievance officer who must respond in 15 days.
Indian Contract Act, 1872
failure to deliver agreed service is breach.
"Sunita from Mumbai received a milk packet from Zepto that had expired 4 days earlier. Zepto's support said it was a packaging date issue. A legal notice citing the Food Safety and Standards Act and Consumer Protection Act resulted in a refund plus ₹500 goodwill credit within 3 days."
How Much Compensation Can You Claim?
Beyond your refund, you can also claim:
- The cost of the legal notice (advocate fees)
- Compensation for mental harassment and inconvenience
- Interest on the amount withheld
- Costs of filing the consumer complaint (if it reaches court)
Stop Waiting for Customer Support. Take Legal Action.
Drafted by licensed advocates. Delivered in 24 hours.
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