Send Legal Notice to Zomato — Registered Address, Grievance Officer & Complete Guide
Zomato is India's largest food delivery platform — and one of the most
common subjects of consumer complaints in India. Whether your order never
arrived, you were charged for food that was not delivered, the restaurant
quality was dangerously poor, or Zomato denied a refund it was obligated
to give, a formal legal notice is your most effective legal remedy.
This page gives you Zomato's verified registered address, grievance officer
contact, and a complete guide to getting your money back legally.
Why vakiltech?
15,000+ Notices Sent
Across all states in India
Drafted by Advocates
Valid in all Consumer Courts
65% Settlement Rate
Without going to court
IMPORTANT — Zomato's Correct Legal Entity for Consumer Notices
Zomato has rebranded its parent company to Eternal Limited in 2025 — however
the legal entity that operates the Zomato food delivery app remains
Zomato Limited for consumer complaint purposes. Always address your legal
notice to Zomato Limited at the registered address below.
Do not send your notice to Blinkit (formerly Grofers) — that is a separate
subsidiary for quick commerce and has a different registered entity.
For food order complaints on the Zomato app, send to Zomato Limited only.
Zomato Limited — Registered Address for Legal Notice
Send your legal notice via Speed Post with Acknowledgment Due to:
Legal Entity details
New Delhi – 110019
Tired of Bot Replies? Here’s When to Take Action.
You can send Zomato a legal notice when their support has repeatedly failed to resolve a legitimate grievance. Stop arguing with automated chatbots. A legal notice immediately escalates your issue. Common situations include:
Did you know?
Even if Zomato claims 'the restaurant is responsible for the food,' Indian Consumer Law holds the delivery platform jointly liable for deficiency in service, including missing items or dangerously poor food quality.
Your Roadmap to Escalation: Getting Past "Support"
Step 1 — Report in the Zomato App
Use the Help section in the Zomato app immediately after the issue. Screenshot all chat responses and note the complaint ticket ID.
Step 2 — Escalate to Zomato Grievance Officer
Email grievance.officer@zomato.com with your order ID, issue description, and previous complaint reference. Zomato must respond within 15 days.
Step 3 — File on National Consumer Helpline
Call 1915 or visit consumerhelpline.gov.in if Zomato does not resolve within 15 days of the grievance email.
Step 3 — Send a Legal Notice
If the above steps fail, send a formal legal notice through a licensed advocate. Even for small amounts, companies like Zomato respond quickly
Step 5 — File in Consumer Court
If Zomato ignores the legal notice within 15–30 days, file a consumer complaint in the District Consumer Disputes Redressal Commission in
Your Legal Armor
If your complaint involves food quality
spoiled food, foreign objects,
or hygiene violations
you can simultaneously file an FSSAI complaint
"Amit Verma from Delhi ordered food worth ₹3,200 for a family gathering through Zomato. The delivery executive marked the order delivered but never arrived. Zomato's support refused a refund citing GPS data. After two escalations with no resolution, Amit sent a legal notice through vakiltech citing non-delivery and demanding a full refund within 15 days. Zomato credited the full amount to his original payment method within 4 days of receiving the notice."
How Much Compensation Can You Claim from Zomato?
Beyond your refund, you can also claim:
- The cost of the legal notice (advocate fees)
- Compensation for mental harassment and inconvenience
- Interest on the amount withheld
- Costs of filing the consumer complaint (if it reaches court)
Stop Waiting for Customer Support. Take Legal Action.
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