Can I send a legal notice to OYO for a booking cancelled at check-in?

Yes. OYO cancelling a confirmed booking at check-in is deficiency of service under Consumer Protection Act 2019. You can claim refund plus compensation for the inconvenience caused.

OYO showed a clean hotel in photos but the actual room was filthy. What can I do?

Misrepresentation of property condition is an unfair trade practice under the Consumer Protection Act 2019. Document the discrepancy with photos and send a legal notice claiming refund and compensation.

How long does OYO have to respond to a legal notice?

Typically 15 to 30 days as specified in the notice. If unresolved, you can file before the District Consumer Disputes Redressal Commission in your city.

Can I file a consumer complaint in my city against OYO?

Yes. Under Consumer Protection Act 2019, you can file where you reside or where the transaction (booking) took place.

OYO charged me for a booking I never made. Can I recover this?

Yes. Unauthorised or fraudulent charges are recoverable through a legal notice and, if necessary, a consumer complaint. Keep your bank statement and booking records as evidence.

What if OYO ignores the legal notice?

You can file before the District Consumer CDRC. Courts have consistently ruled against OYO in cases of booking fraud and misrepresentation, awarding refunds plus compensation.

How much does vakiltech charge to send a legal notice to OYO?

₹1,499 all-inclusive — advocate consultation, custom drafting, revisions, and Speed Post dispatch with Acknowledgment Due.

Hospitality Consumer Rights

Send Legal Notice to OYO

Q: What is OYO's registered address for a legal notice?

Send your legal notice to Oravel Stays Limited (OYO) at 325, Spaze I-Tech Park, Sector 49, Sohna Road, Gurgaon – 122 018, Haryana. Send via Speed Post with Acknowledgment Due.

OYO cancelled your confirmed booking at check-in, showed misleading hotel photos, or refused to refund? A formal legal notice is the fastest way to force OYO's legal team to act.

Why vakiltech?

15,000+ Notices Sent

Across all states in India

Drafted by Advocates

Valid in all Consumer Courts

65% Settlement Rate

Without going to court

IMPORTANT — OYO's Correct Legal Entity for Consumer Notices

The correct legal entity is Oravel Stays Limited (OYO's parent company). Do not address notices to "OYO Rooms" alone — use the registered company name to ensure your notice is legally valid and reaches the right party.

Oravel Stays Limited (OYO) — Registered Address for Legal Notice

Send your legal notice via Speed Post with Acknowledgment Due to:

Legal Entity Details

Legal Entity Name

Oravel Stays Limited (OYO)

CIN

U55101HR2012PLC045960

Registered Office(For Legal Notice)

325, Spaze I-Tech Park, Sector 49, Sohna Road, Gurgaon – 122 018, Haryana

Customer Grievance

support@oyorooms.com

Telephone

Customer Support

1800-180-9696

When Can You Send a Legal Notice to OYO?

OYO's booking platform connects travelers with thousands of properties. When things go wrong, you have strong consumer rights:

Booking cancelled at check-in despite confirmed reservation

Property condition misrepresented vs. photos on app

Refund not processed after cancellation within policy window

Charged for booking you never made or did not honour

Amenities promised but not provided (Wi-Fi, AC, hot water)

Checkout forced before the booked duration ended

NoteAttempt resolution through OYO's support first. If 15–30 days pass with no satisfactory resolution, a legal notice is appropriate and effective.

Did you know?

OYO operates as a platform aggregating third-party properties. Under Consumer Protection Act 2019, both OYO (as the booking platform) and the hotel owner can be jointly liable for deficiency of service — giving you two parties to pursue for compensation.

Your Escalation Roadmap

Contact OYO Customer Support

Use the OYO app or call 1800-180-9696. Document your booking ID, room photos, and all conversations.

Escalate to OYO Grievance Officer

Email support@oyorooms.com with your full complaint, evidence (photos, booking screenshot), and previous ticket references.

Send a Legal Notice

A lawyer-drafted legal notice to Oravel Stays Limited's registered address forces OYO's legal department to engage and resolve your issue.

File Before Consumer Court

If the notice is ignored, file a complaint with the District Consumer CDRC in your city. OYO's legal team will typically settle at this stage.

Laws That Protect You

Consumer Protection Act, 2019

Primary protection for deficiency of service, misrepresentation, and unfair trade practices.

IT Act, 2000

OYO as an online platform must maintain a grievance officer who responds within 15 days.

Indian Contract Act, 1872

A confirmed booking is a binding contract. Cancellation at check-in is a breach.

E-Commerce Rules, 2020

Online platforms are prohibited from displaying misleading information about listed properties.

Real Success Story

“Amit Joshi from Hyderabad arrived at an OYO-listed property for a pre-paid 3-night stay. The property denied him entry, claiming the booking was invalid. OYO's support team sent him in circles for 3 weeks. A vakiltech legal notice to Oravel Stays Limited resulted in a full refund plus ₹5,000 compensation within 12 days.”

Note: Representative example. Individual results may vary.

OYO Owes You a Refund. Get It Legally.

Drafted by licensed advocates. Delivered in 24 hours.

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