Send Legal Notice to Flipkart — Registered Address, Grievance Officer & Complete Guide
Flipkart is India's largest e-commerce platform — and also one of the most complained-about companies in Indian consumer courts. If Flipkart has refused your refund, delivered a fake or wrong product, or ignored your repeated support requests, a formal legal notice is your most effective next step.
This page gives you Flipkart's verified registered address, grievance officer contact, and a complete guide to getting your money back legally.
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IMPORTANT — Send Your Notice to the Right Flipkart Entity
Many people make a critical mistake when sending legal notices to Flipkart: they address it to the wrong company.
Flipkart operates through two separate legal entities. Flipkart India Private Limited (CIN: U51909KA2011PTC060489) is a wholesale B2B company that sells in bulk to registered sellers — it does NOT run the Flipkart.com website or app where you shop. Sending your notice to this entity will likely go unanswered because they are not the party responsible for your consumer dispute.
The correct entity for all consumer complaints is Flipkart Internet Private Limited (CIN: U51109KA2012PTC066107) — this is the company that operates Flipkart.com, processes your orders, and is legally responsible for the marketplace.
Flipkart Internet Private Limited — Registered Address for Legal Notice
Send your legal notice to this address via Speed Post with Acknowledgment Due:
Legal Entity details
Outer Ring Road, Devarabeesanahalli Village,
Bengaluru, Karnataka – 560103
Block B (Begonia), 8th Floor, Embassy Tech Village,
Outer Ring Road, Devarabeesanahalli Village, Varthur Hobli,
Bengaluru East Taluk, Bengaluru District, Karnataka – 560103
When Can You Send a Legal Notice to Flipkart?
You can send a legal notice to Flipkart when their customer support has failed to resolve your issue. Common situations include:
Step-by-Step: How to Escalate Your Flipkart Complaint Before Sending a Notice
Step 1 — Contact Flipkart Customer Support
Use the Flipkart app or website to raise a complaint. Always get a ticket number and screenshot all conversations. Keep every chat transcript.
Step 2 — Escalate to Flipkart Grievance Officer
If customer support fails, email grievance.officer@flipkart.com with your order details, previous complaint reference numbers, and what resolution you are seeking. They are required by law to respond within 15 days.
Step 3 — Send a Legal Notice
If the above steps fail, send a formal legal notice through a licensed advocate. This is the step that usually prompts Flipkart to act — most companies settle before the matter reaches consumer court.
Draft a Notice NowStep 4 — File in Consumer Court
If Flipkart does not respond to the legal notice within 15–30 days, you can file a consumer complaint in the District Consumer Disputes Redressal Commission nearest to you.
What Your Legal Notice to Flipkart Must Include
To be legally effective, your notice to Flipkart must contain:
The notice must be sent via Speed Post to create legal proof of delivery.
Which Laws Protect You Against Flipkart?
Consumer Protection Act, 2019
The primary law. Flipkart, as an e-commerce marketplace, is responsible for ensuring sellers meet quality and delivery standards. Refund refusals, fake products, and misleading listings all constitute deficiency in service and unfair trade practices under this Act.
Consumer Protection (E-Commerce) Rules, 2020
Specifically regulates e-commerce platforms. Flipkart is required to provide a clear grievance mechanism, not manipulate prices, and ensure sellers are accountable. Violations can be reported to the CCPA.
Indian Contract Act, 1872
When Flipkart accepts your order and payment, a contract is formed. Failure to deliver the product or process a refund is a breach of contract — giving you the right to demand the amount back with interest.
Information Technology Act, 2000
Governs the grievance officer requirement. Flipkart must appoint a grievance officer who responds within 15 days. Failure to do so is a violation.
How a Legal Notice Got ₹42,000 Back from Flipkart
"Rahul Sharma, a software engineer from Pune, ordered a laptop worth ₹42,000 on Flipkart. The laptop arrived with a cracked screen. Flipkart's customer support asked him to wait, then rejected his return claiming the damage was not covered. Rahul escalated to the Grievance Officer — no response in 21 days.
He sent a legal notice through vakiltech citing the Consumer Protection Act and demanding a full refund plus compensation within 15 days. Flipkart's legal team contacted him within 5 days and processed a complete refund.
How Much Compensation Can You Claim from Flipkart?
In addition to your refund, you can claim:
- The cost of the legal notice (advocate fees — typically ₹1,499 to ₹5,000)
- Compensation for mental harassment and inconvenience
- Interest on the amount withheld
- Costs of filing the consumer complaint (if it reaches court)
Stop Waiting for Customer Support. Take Legal Action.
Drafted by licensed advocates. Delivered to Flipkart's verified legal address in 24 hours.
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